Yesterday SOCITM (people who know about IT in local government) and ADASS (people who know about social care) held a workshop in Birmingham.
I rocked up. There was an interesting mix. I think I was probably the only digital rather than big IT person.
Essentially the programme was talk/chat all the way through.
It was, perhaps inevitably, focused on preparations for the Care Act.
This post is really a set of personal notes and reflections. I would have written it on the train back yesterday if I had been able to move…
It assumes you know quite a lot about the Care Act. If anyone has a link to a good primer on the Act (especially the tech aspects) do send it to me.
Getting IT and social care people together is crucial. Involving health and digital people is also crucial.
Apparently in the NHS what we call ICT they call informatics. @ehealth_guru sent me a link to this [PDF] about how informatics can help improve social care
The challenge, in this context, is being presented as an IT issue. There are big IT and IG issues. In the room there was popular support for maintaining the focus on user needs but I think we’ve all seen how a focus on systems makes that really hard.
The approach in Cornwall looked very interesting in this regard @penwithpioneer
No-one seems to be much further ahead of us in the region.
The approach in Leeds is really interesting as per this PDF Whole Place Informatics Model
I worry also that the focus on systems will mean that we miss opportunities to deliver real transformation. Self assessment was being couched in terms of being a significant technical challenge and probably not very easy to do. There are so many criteria to check etc.
But we have an opportunity to build amazing services that are much better than what we can achieve with our current modes. We have to stop thinking about the systems and start thinking like consumer tech companies.
And is there consensus about the most appropriate interventions are. It seems to me that providing open data and open (API) services is where local authorities could add the most value.
As always when you get a bunch of folk in a room focused on a shared problem there is a sense that “we should do this more often”. We should but it’s not clear what the framework for that should be. There was talk of a roadmap for health and social care ICT developments. That might be useful.
Talking is always good. Collaboration is always good. But organisations need to be moving in the same direction to really get the value from this.
Which is why I favour delivering some of these services on a national basis. And also why I think projects like Pipeline should be supported too.